IRELAND / NORTHERN IRELAND
- Shipping is €4.95 per order.
- Free delivery on all orders €100.
- Delivery is usually next day (Monday - Thursday) but may take longer under the current circumstances.
- Delivery is made via DPD Couriers. To ensure speedy delivery of your order, please ensure that you have given us a complete and accurate address and telephone number. Incomplete or incorrect addresses / phone number will delay delivery of your item.
- Orders placed at weekend (after 4pm on Friday) will be dispatched on Monday.
- Deliveries are not made on Saturdays, Sundays or bank holidays.
CLICK & COLLECT
- Customers can choose to 'Click & Collect' their order at the checkout.
- You will be notified via email when your order is ready for collection, please note that your order may not be ready for collection until the end of the next working day.
- Parcels can be collected from our Donegal Office (F94 XT38) on the Killybegs Road in Donegal Town.
- Collection is only available from 10am-4pm Monday to Thursday, and 10am-2pm on Friday.
- We also accept returns to the door, a basket will be left outside the door. Returns can only be made 10am-4pm Monday to Thursday, and 10am-2pm on Friday.
- We do not currently ship orders to mainland GB.
- If you place an order for this area, it will be cancelled and refunded.
- Our shipping rates and times for European orders are split into zones:
Zone (Countries) Est. Delivery Times Shipping Rate Zone 1 (Germany, France, Netherlands, Belgium, Luxembourg) 3-4 working days €11.00 Zone 2 (Austria, Czech Republic, Denmark, Poland, Switzerland) 4-6 working days €14.50 Zone 3 (Lithuania, Hungary, Slovakia, Slovenia) 5-6 working days €16.50 Zone 4 (Sweden, Spain, Italy, Latvia, Estonia) 4-7 working days €19.00 Zone 5 (Liechenstein, Finland, Croatia, Bosnia, Norway, Portugal, Serbia & Montenegro) 4-8 working days €27.50
UNITED ARAB EMIRATES
- Shipping is a flat rate of €30 per order and will be dispatched via UPS.
- Delivery is 2-5 days to the United Arab Emirates.
- Shipping is a flat rate of €25 per order and will be dispatched via UPS.
- Delivery in 3-5 days to the US.
TRACKING YOUR ORDER
We ship via DPD and UPS Couriers. You will receive an email from your courier when your order has been dispatched. You can track your order online using the tracking number provided in the email.
Here is a link to DPD's tracking system: https://dpd.ie/Shipping/Track-and-Trace
Here is a link to UPS's tracking system: https://www.ups.com/track?loc=en_IE
Need to contact your local depot? Use this link to find your local DPD depot and have your tracking number ready to discuss your delivery.
PLEASE NOTE: We cannot accept any returns dropped to the office door at the moment, under the current circumstances.
We want you to be happy with your purchase and offer returns / exchanges / store credit where necessary. Our returns policy is as follows:
- Returns are accepted by Get That Trend.
It is your responsibility to ensure that the return item arrives with us. We recommend that you send your returns via a recorded / registered / insured delivery method as we cannot refund for items which we have not received. Sending your item by recorded (registered) post will also result in you having a tracking number. You can track your return to make sure that it has been received by us. Here is a link to An Post tracking page: http://www.anpost.ie/AnPost/
Items must be returned to us within 14 days of delivery in the condition in which they were received. You should take care when trying on items to ensure that clothing is not stained with fake tan, deodorant etc. Returns received by us after the 14 day returns period will be re-sent to the customer at the expense of the customer. We cannot accept the customer being away at the time of delivery as a valid reason for a late return.
The original invoice should be included with the return as it speeds up the exchange / refund process.
Please indicate if you prefer an exchange / store credit or refund for your return. *PLEASE NOTE there is no refund or exchange on earrings, bodysuits and face masks for hygiene reasons.
If you wish to exchange your item for another size / style then let us know ASAP so that we can reserve the requested item for you. Please note that while we do our utmost to ensure that the images on the website and on social media are a 100% true representation of the product, screen resolution can effect the appearance of an item. We take our own pictures where possible (an in natural lighting) and are happy to provide any further information that you may require regarding the colouring of an item. Printed fabrics may appear a little different, depending on where the print falls on the fabric and where it has been cut - this is normal and natural on printed fabrics and is not considered a fault or distortion.
Please allow up to 2 weeks for your return to be processed and refunded to your card. If your refund has not been completed within 2 weeks, please contact us and we'll follow it up for you.
Items which have been marked with make-up, fake tan, other marks / stains, odours of smoke / perfume or items which have had tags removed will NOT be refunded. Such items will be re-sent to the orgininal delivery address at the expense of the customer.
The returns must be sent back to us with all packaging intact in an "as new" condition that you would expect to receive an item in. The item MUST BE FOLDED - items returned "inside out", rolled or in an unfolded state CANNOT BE REFUNDED. Such items will be returned to you at your expense.
Refunds for returned items will exclude shipping costs.
Returns should be sent to:
Get That Trend