If you have sent us a return and have a query regarding your refund / exchange then click here:
We want you to be happy with your purchase and offer returns / exchanges / store credit where necessary. Please note that this policy only applies to products purchased online. Our returns policy for online purchases is as follows:
Returns are accepted by Get That Trend.
It is your responsibility to ensure that the return item arrives with us. We recommend that you send your returns via a recorded / registered / insured delivery method as we cannot refund for items which we have not received. Sending your item by recorded (registered) post will also result in you having a tracking number. You can track your return to make sure that it has been received by us. Here is a link to An Post tracking page: http://www.anpost.ie/AnPost/
Items must be returned to us within 14 days of delivery in the condition in which they were received. You should take care when trying on items to ensure that clothing is not stained with fake tan, deodorant etc. Returns received by us after the 14 day returns period will be re-sent to the customer at the expense of the customer. We cannot accept the customer being away at the time of delivery as a valid reason for a late return. Late returns will be returned to the customer at the customer expense.
The original invoice should be included with the return as it speeds up the exchange / refund process.
Please indicate if you prefer an exchange / store credit or refund for your return.
If you wish to exchange your item for another size / style then let us know ASAP so that we can reserve the requested item for you. Please note that while we do our utmost to ensure that the images on the website and on social media are a 100% true representation of the product, screen resolution can effect the appearance of an item. We take our own pictures where possible (an in natural lighting) and are happy to provide any further information that you may require regarding the colouring of an item. Printed fabrics may appear a little different, depending on where the print falls on the fabric and where it has been cut - this is normal and natural on printed fabrics and is not considered a fault or distortion.
- Exchanges are shipped free from Get That Trend.
Please allow up to 2 weeks for your return to be processed and refunded to your card. If your refund has not been completed within 2 weeks, please contact us and we'll follow it up for you.
Items which have been marked with make-up, fake tan, other marks / stains, odours of smoke / perfume or items which have had tags removed will NOT be refunded. Such items will be re-sent to the original delivery address at the expense of the customer. In such circumstances, we will contact the customer via email for payment to arrange payment of return and hold the item for 1 month from receipt of return by us.
The returns must be sent back to us with all packaging in tact in an "as new" condition that you would expect to receive an item in. The item MUST BE FOLDED & ZIPPED / BUTTONED and repackaging carefully or they will incur a €2 restocking fee per item.
Refunds for returned items will exclude shipping costs.
Returns should be sent to:
Get That Trend