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If you have not received confirmation within a week of when your return was due in with us, you can then contact customer service to follow up.

 

How long do I have to return an item?

Your return must be back with us within 14 days of receipt of the order.

You can view our full return policy here: https://getthattrend.com/returns/

Please ensure you read the policy before returning. 

 

Help! I’ve received an incorrect/faulty item..

We're sorry you received a faulty/incorrect item! Please contact our customer service team by emailing customerservice@getthattrend.com straight away with your order number and pictures of the item so we can rectify the problem ASAP.

 

Have you received my return?

Once we receive your return, please allow several days for it to be processed by the returns department. Once your refund has been issued – or store credit applied – you should receive email confirmation. If you have not received confirmation within a week of when your return was due in with us, you can then contact customer service to follow up for you. Please note that it can take up to ten days for refunds to appear back in your account after it has been issued.

 

Why have I been partially refunded?

You will receive email confirmation of a partial refund in one of two circumstances:

(1)    If you have not returned all of the items in your order - The total is not refunded

(2)    If you have returned your entire order – The shipping cost is not refunded as per our returns policy so this show up as ‘’partial refund’’.

 

I requested an exchange but was refunded?

If you requested an exchange and the item was out of stock or unavailable then a refund will be issued – We strongly advise that you contact us prior to returning an item if you want an exchange so that we can keep the item on hold until your return arrives in. Let us know your order number and the new item or size you want.