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Where is Get That Trend located?

Get That Trend is located in Donegal Town, Donegal, Ireland. 

 

I am unable to complete my order. What should I do?

Contact us and we can assist you in processing / completing your order. You can contact us through our customer service email address: customerservice@getthattrend.com. Our customer service hours are Monday - Friday, 10am - 4pm. 

 

Do you have a size guide?  What size should I order?

Sizing on ladies fashions varies greatly, even items from the same brand. We provide sizing information in the item description, or you can view our general size guide here. We welcome your queries on sizing and can give individual specific advice when you contact us regarding a particular item.

 

How can I contact Get That Trend?

You can contact us using the Contact Us form on our webpage or by emailing us at customerservice@getthattrend.com. Our customer service hours are Monday - Friday, 10am - 4pm. 

 

How much is delivery?  

Standard delivery to anywhere in Ireland starts at €4.95, however we offer free delivery to orders over €100. Delivery information is provided on our Shipping and Returns page.

 

How can I track my order?  

You will receive an email from our courier when your item has shipped. The email will have your tracking number and also a link to the couriers own website where you can track your item. You may also receive a text message giving you a delivery window.

Should you need to contact the courier, you will be able to find their contact information, tracking links, and depot information on the links below: 

Fastway: https://fastway.ie/courier-services/track-your-parcel/

DPD: https://dpd.ie/tracking

An Post: https://www.anpost.com/Post-Parcels/Track/Search

 

How do I know that you have received my return?  

We recommend that you return items to us via a registered / recorded means so that you can track your return and confirm delivery to us. We cannot refund for items which we have not received. If you have used An Post to make your return, you can track your item and confirm delivery on this link: http://www.anpost.ie/AnPost/

 

I need to return an item.  What should I do?

Click here to view our returns policy and procedure.

 

Do you offer free returns?

Unfortunately at the minute we're unable to offer free returns. 

 

How long do I have to return an item?

You have fourteen days from the day that you received your order to return any unwanted items to us. You can view our full return policy here: https://getthattrend.com/returns/

 

Help! I’ve received an incorrect/faulty item..

Please contact us straight away with your order number and a picture of the item so we can rectify the problem ASAP.

 

Have you received my return?

Once we receive your return, please allow several days for it to be processed by the returns department. Once your refund has been issued – or store credit applied – you should receive email confirmation. If you have not received confirmation two weeks after the date your return was due in with us, you can then contact customer service to follow up for you. Please note that it can take up to ten days for refunds to appear back in your account after it has been issued.

 

Why have I been partially refunded?

You will receive email confirmation of a partial refund in one of two circumstances:

(1)    If you have not returned your entire order - The total is not refunded

(2)    If you have returned your entire order – The shipping cost is not refunded as per our returns policy so this show up as ‘’partial refund’’.

 

Do you offer a student discount?

Of course! Simply send proof of a valid student card to our email customerservice@getthattrend.com) to get your discount code.

 

Discount Codes

Discount codes must be applied at the time of purchase. A line for "Coupon/Gift Certificate" will appear at the checkout stage of your order, clicking it will allow you to enter the code. Any valid code will be accepted and show the discount applied before the payment stage. Unfortunately, if you incorrectly input or neglect to input the code we cannot apply the discount retrospectively to your order. 

 

Do you accept One4All cards?

We're unable to accept One4All cards at the minute unfortunately!

 

Are your clothes true to size?

All of our clothes are really true to size unless specified in the description of the product, and you can find our general size guide here. But if you have any questions about sizing don't hesitate to send us an email on customerservice@getthattrend.com, we're always happy to help!

 

Oh no, I've chosen the click and collect option instead of delivery! What do I do now?

No worries! It's super easy to pay for the €4.95 delivery cost here: https://getthattrend.com/invisible-category/delivery/ and our dispatch team will have your order sent out!

 

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